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Return Policy

Return Policy

Return and Shipping Policy

a. Return Policy 

Original sales receipt must accompany returns.
We accept returns for exchange or refund 30 calendar days after delivery of the product. You can return the product in "new, unaltered and unused condition " within 30 days at NO CHARGE and we will PAY for RETURN SHIPPING.

However after 30 calendar days, we will offer only an exchange or store credit on your request. Items must be in "new, unaltered and unused condition".

Definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way 
• -within 30 calendar days of the delivery date (after 60 days no returns are allowed) 
• -must not be a special order or a custom order 
• -unless noted that it cannot be returned or has a different return policy time period other than that 15 days noted in that item's particular item description. 

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately.

Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.Refunds are contingent upon inspection of item(s) once we receive it.

Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded. We will offer exchange

Customer is responsible for all shipping costs if seller is not at fault.

Please contact customer service at info@petsurgical.com or call 818-945-6633 for more information on returning an item. Thank you.


13636 Ventura Blvd Suite 150 
Sherman Oaks, CA 91301


b. Shipping Policy -

All items are shipped within 3-5 business days through USPS or UPS. Most products are delivered with in 5-7 business days of ordering if they are in stock. If they are out of stock customer service will notify them of any delays. If you need your order urgently than please contact customer service at info@petsurgical.com to request expedited shipping which is available at additional charge.


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